Shipping Policy
Thank you for choosing MONOZEL! We're delighted to provide you with premium products and a smooth shopping experience. Please take a moment to review our Shipping Policy.
📦 Processing Time
Orders are typically processed within 1–3 business days after payment is confirmed.
During peak seasons or promotional events, processing times may be slightly extended. We appreciate your patience and understanding.
🚚 Shipping Time
Our standard delivery time is 6–10 business days, depending on your location and local carriers.
Please note: These are estimated timeframes. Delays may occur due to customs, weather, or courier issues beyond our control.
🌍 Worldwide Shipping
We proudly offer free worldwide shipping to bring MONOZEL products to your doorstep, no matter where you are.
🔍 Tracking Information
Once your order has shipped, you'll receive an email with a tracking number and link so you can monitor your delivery in real-time.
💸 Customs and Duties
For international orders, customs duties and taxes may apply depending on your country’s regulations. These charges are the customer’s responsibility, and MONOZEL is not liable for any additional fees incurred during shipping.
🛠 Lost or Damaged Items
In the unlikely event your order is lost or damaged in transit, please contact us immediately at contact@monozel.shop. We’ll work with the carrier to resolve the issue as quickly as possible.
🔄 Returns and Exchanges
For details on returns and exchanges, please refer to our [Return Policy] page.
💳 Payment Methods
We accept the following secure payment methods:
Visa, Mastercard, American Express, and PayPal.
Your privacy and security are important to us — we never store your credit card information.
📬 Contact Us
If you have any questions or concerns about your order or our shipping process, don’t hesitate to contact our customer care team:
📧 contact@monozel.shop
📅 Policy Updates
MONOZEL reserves the right to update or modify this Shipping Policy at any time. All changes will take effect immediately upon being posted on our website.
Thank you for shopping with MONOZEL. We truly appreciate your business and look forward to delivering excellence to your doorstep!