Cancellation Policy

At MONOZEL, we understand that sometimes plans change. If you need to cancel your order, please review our cancellation policy below.

⏰ Cancellation Timeframe

You may cancel your order within 1 hour of placing it.
After this period, your order may have already entered processing or shipping, and cancellation might no longer be possible.

📩 How to Cancel an Order

To request a cancellation:

Contact us immediately at contact@monozel.shop

Include your order number and the request to cancel

Our customer service team will check the order status and assist accordingly.

💳 Refund for Cancelled Orders

If your cancellation is approved within the 1-hour window:

A full refund will be issued to your original payment method

Please allow a few business days for the refund to appear on your statement (depending on your payment provider)

❌ Late Cancellations

If your order has already been processed or shipped:

We will not be able to cancel the order

You may still be eligible for a return — please refer to our [Return & Refund Policy]

📬 Contact Us

For cancellations or questions, reach out to us anytime at:
📧 contact@monozel.shop

We’re here to help!

📅 Policy Updates

MONOZEL reserves the right to modify this Cancellation Policy at any time.
Changes will be effective immediately upon being posted to our website.

Thank you for choosing MONOZEL. We appreciate your understanding and your trust in our service!