Return & Refund Policy

Thank you for shopping with MONOZEL. We’re committed to your satisfaction and want you to love your purchase. If something isn’t right, we’re here to help.

🔁 30-Day Return Policy

You have 30 calendar days from the date of delivery to return eligible items for a refund or exchange.

To qualify for a return:

The item must be unused and in the same condition as received.

It must be returned in the original packaging.

📩 How to Initiate a Return

To start a return, please email us at contact@monozel.shop with the following details:

Your order number

The item(s) you wish to return

The reason for the return

Our customer service team will provide return instructions and authorization.

🚚 Return Shipping

Customers are responsible for return shipping costs, unless:

The item is defective

You received the wrong product

We recommend using a trackable shipping service for secure delivery.

💳 Refund Processing

Once we receive and inspect your return:

You’ll be notified via email of the approval or rejection

If approved, your refund will be issued to your original payment method
(processing time may vary depending on your payment provider)

🔄 Exchanges

To exchange an item:

1. Follow the standard return process

2. Then place a new order for the item you wish to receive

Exchanges are processed as separate transactions.

🛠 Damaged or Defective Items

If your item arrives damaged or defective, contact us immediately at
📧 contact@monozel.shop

We will provide next steps for a replacement or refund.

📬 Contact Us

Have questions? We're here to help:
📧 contact@monozel.shop

📝 Policy Updates

MONOZEL reserves the right to update this Return & Refund Policy at any time. All changes are effective immediately upon posting to this page.

Thank you for choosing MONOZEL. We appreciate your trust and are committed to delivering excellent service with every purchase.